{"id":5695,"date":"2026-04-05T22:33:42","date_gmt":"2026-04-05T22:33:42","guid":{"rendered":"https:\/\/www.yoreselgidapazari.com\/?page_id=5695"},"modified":"2026-04-05T22:33:42","modified_gmt":"2026-04-05T22:33:42","slug":"saticilar-icin-iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/www.yoreselgidapazari.com\/?page_id=5695","title":{"rendered":"Sat\u0131c\u0131lar i\u00e7in \u0130ptal ve \u0130ade Ko\u015fullar\u0131"},"content":{"rendered":"\n

Sat\u0131c\u0131lar i\u00e7in \u00f6rnekleme y\u00f6ntemi ile haz\u0131rlanan iptal ve iade prosed\u00fcr\u00fcm\u00fcze ili\u015fkin hususlar\u0131 soru-cevap \u015feklinde a\u015fa\u011f\u0131dad\u0131r;<\/p>\n\n\n\n

    \n
  1. Kargo bilgisini sistemde belirtilen s\u00fcrede girmezseniz ne olur?
    Sat\u0131c\u0131 olarak tan\u0131mlanan Sat\u0131\u015f panelinizde sizin belirledi\u011finiz bilgilere g\u00f6re bir kargoya verme s\u00fcreniz bulunmaktad\u0131r. Belirtti\u011finiz bu s\u00fcre i\u00e7erisinde kargo takip bilgilerini sisteme girmeniz zorunludur. Kargosunu takip etmek t\u00fcketicinin en do\u011fal hakk\u0131d\u0131r. T\u00fcketicinin kargosunu takip edememesi ve\/veya belirtilen s\u00fcre i\u00e7erisinde kargosunun kendisine ula\u015fmamas\u0131 durumunda i\u015flemi iptal etme hak ve yetkisi bulunmaktad\u0131r. Kargo bilgisini sistemde belirtilen s\u00fcrede girmezseniz ve belirtilen s\u00fcrede \u00fcr\u00fcn t\u00fcketiciye teslim edilmez ise bu durum t\u00fcketicinin ma\u011fazan\u0131za ve \u00fcr\u00fcnlerinize olan g\u00fcvenini de sarsaca\u011f\u0131ndan i\u015flem sonlanmadan \u00fccretinin\/\u00f6demelerinin iadesini talep edebilecektir. \u00c7al\u0131\u015fmakta oldu\u011funuz kargo \u015firketinden mutlaka bir kargo takip numaras\u0131 istemenizi ve istedi\u011finiz bu numaray\u0131 sisteme girmeniz zorunludur.<\/li>\n\n\n\n
  2. Sat\u0131\u015f\u0131 arz etti\u011finiz\/sat\u0131\u015f\u0131 yap\u0131lan \u00fcr\u00fcn\/\u00fcr\u00fcnler elinizde de\u011filse ne olur?
    Sitemiz \u00fczerinden sat\u0131\u015fa arz etti\u011finiz\/sat\u0131\u015f\u0131n\u0131 yapt\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnlerde herhangi bir stok s\u0131k\u0131nt\u0131s\u0131 bulunmamal\u0131d\u0131r. Stokta bulunmayan \u00fcr\u00fcnleri derhal sistemden kald\u0131rman\u0131z gerekmektedir. Elinizde olmayan \u00fcr\u00fcnlerin sipari\u015f edilmesi durumunda i\u015flemin iptal edilmesi gerekece\u011finden, bu durum ma\u011fazan\u0131z\/\u00fcr\u00fcnleriniz ve Y\u00f6reselgidapazari.com sitesi i\u00e7in istenilen bir durum de\u011fildir. Y\u00f6resel.com sitesinde taraf\u0131n\u0131zdan sergilenen t\u00fcm \u00fcr\u00fcnlerin sorumlulu\u011fu size aittir. Bu ve benzeri durumlar\u0131n tespit edilmesi halinde size uyar\u0131 yap\u0131labilece\u011fi gibi \u00fcyeli\u011finiz de sonland\u0131r\u0131labilecektir.<\/li>\n\n\n\n
  3. E\u011fer Al\u0131c\u0131 \u00fcr\u00fcn\u00fc be\u011fenmez ise uygulanacak prosed\u00fcr ne olur?
    T\u00fcketicinin, ald\u0131\u011f\u0131 \u00fcr\u00fcn\u00fc herhangi bir gerek\u00e7e ileri s\u00fcrmeksizin GET (G\u00fcvenli E-Ticaret) kapsam\u0131nda 7 g\u00fcn i\u00e7erisinde iade etme hakk\u0131 bulunmaktad\u0131r. T\u00fcketici mevzuat ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi \u015fartlar\u0131 do\u011frultusunda cayma hakk\u0131n\u0131 kullanabilir. \u00dcr\u00fcn\u00fcn Al\u0131c\u0131 taraf\u0131ndan iadesi durumunda kargoya ili\u015fkin t\u00fcm g\u00f6nderme masraflar\u0131 mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi uyar\u0131nca Al\u0131c\u0131ya aittir. \u0130ade durumunda Sat\u0131c\u0131n\u0131n para iadesini en ge\u00e7 3 g\u00fcn i\u00e7erisinde onaylamas\u0131 zorunludur. Ancak paran\u0131n Al\u0131c\u0131n\u0131n hesab\u0131na ge\u00e7me s\u00fcresi \u00e7al\u0131\u015ft\u0131\u011f\u0131 bankan\u0131n uygulamalar\u0131na g\u00f6re de\u011fi\u015fiklik g\u00f6stermektedir.<\/li>\n\n\n\n
  4. Sat\u0131ma konu \u00fcr\u00fcn\u00fcn iadesi sonucu taraf\u0131ma iade edilmek \u00fczere iletilen \u00fcr\u00fcn\u00fc ve kargo \u00fccretini kabul etmesem ne olur?
    Mesafeli Sat\u0131\u015f s\u00f6zle\u015fmesi uyar\u0131nca taraf\u0131n\u0131za iade edilen \u00fcr\u00fcn\u00fc teslim alma zorunlulu\u011funuz mevcuttur.<\/li>\n\n\n\n
  5. Al\u0131c\u0131 sat\u0131ma konu \u00fcr\u00fcn\u00fc be\u011fenmedi\u011fini ifade ederek iadesini talep etti\u011fi \u00fcr\u00fcn taraf\u0131ma eksik\/bozuk vs geldi ise ne yapabilirim?
    Y\u00f6resel.com sitesi sadece yer sa\u011flay\u0131c\u0131 hizmet vermekte olup sat\u0131ma konu \u00fcr\u00fcnlerin i\u00e7erikleriyle ilgili bilgi sahibi de\u011fildir. Dolay\u0131s\u0131yla bozuk g\u00f6nderildi\u011fi ve\/veya iade edildi\u011fine dair bir karar verme yetkisi de bulunmamaktad\u0131r. Taraf\u0131n\u0131zdan sat\u0131ma konu \u00fcr\u00fcn hasars\u0131z ve tam olarak g\u00f6nderildi\u011fi halde, Al\u0131c\u0131 \u00fcr\u00fcn\u00fcn\u00fcze zarar vererek taraf\u0131n\u0131za iade etmi\u015f ise bu konuyla ilgili olarak Al\u0131c\u0131 hakk\u0131nda yasal m\u00fcracaat edebilirsiniz.<\/li>\n\n\n\n
  6. Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesini kabul etmemek gibi bir hakk\u0131m var m\u0131?
    \u0130nternet \u00fczerinden yap\u0131lan al\u0131\u015fveri\u015flerde mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinde belirtilen kurallara ve mevzuat h\u00fck\u00fcmlerine uyma zorunlulu\u011fu bulunmakta olup Y\u00f6resel.com sitesi \u00fczerinden sat\u0131\u015f yapabilmeniz i\u00e7in taraf\u0131n\u0131za iletilen bu s\u00f6zle\u015fmeyi kabul etmi\u015f olman\u0131z gerekmektedir. Mesafeli sat\u0131\u015f s\u00f6zle\u015fmesine kurallar\u0131na ve\/veya mevzuata ayk\u0131r\u0131 i\u015flem yapman\u0131z durumunda t\u00fcketicilerin hakk\u0131n\u0131zda yasal yollara ba\u015fvurma haklar\u0131 vard\u0131r.<\/li>\n\n\n\n
  7. Al\u0131c\u0131ya yanl\u0131\u015fl\u0131kla sipari\u015f edilen \u00fcr\u00fcnden farkl\u0131 veya sipari\u015fe ayk\u0131r\u0131 bir \u00fcr\u00fcn g\u00f6nderdiysem ne yapabilirim?<\/li>\n<\/ol>\n\n\n\n

    Al\u0131c\u0131n\u0131n sistem \u00fczerinden sipari\u015f etti\u011fi \u00fcr\u00fcn d\u0131\u015f\u0131nda ve\/veya sipari\u015fe ayk\u0131r\u0131 bir \u00fcr\u00fcn g\u00f6ndermeniz durumunda Al\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc iade etme hakk\u0131 vard\u0131r. Bunun yan\u0131 s\u0131ra yanl\u0131\u015f \u00fcr\u00fcn\/sipari\u015fe ayk\u0131r\u0131 \u00fcr\u00fcn g\u00f6nderme i\u015flemini tekrarlamaman\u0131z Y\u00f6resel.com sitesindeki m\u00fc\u015fteri memnuniyeti ilkesi gere\u011fince tavsiye edilmemekte olup bu ve benzeri durumlar\u0131n tespit edilmesi halinde size uyar\u0131 yap\u0131labilece\u011fi gibi \u00fcyeli\u011finiz de sonland\u0131r\u0131labilecektir.<\/p>\n\n\n\n

      \n
    1. Yapt\u0131\u011f\u0131m sat\u0131\u015flar sonucu hesab\u0131ma aktar\u0131lmas\u0131 gereken \u00fccreti hesab\u0131mda g\u00f6remiyorsam ne yapabilirim?
      Y\u00f6resel.com sitesi \u00fczerinden al\u0131\u015fveri\u015f i\u015flemi ba\u015far\u0131yla sonu\u00e7land\u0131ktan sonra haftada bir olacak \u015fekilde \u00f6demenizin hesab\u0131n\u0131za aktar\u0131ld\u0131\u011f\u0131na dair mesaj g\u00f6nderilir, bu mesaj\u0131 takip eden birka\u00e7 saat i\u00e7erisinde de \u00f6demenizin hesab\u0131n\u0131zda g\u00f6r\u00fcnt\u00fcleniyor olmas\u0131 gerekmektedir. E\u011fer \u00f6demeniz hala ger\u00e7ekle\u015fmediyse sisteme kaydetti\u011finiz Banka, AD, SOYAD, IBAN, vs gibi bilgilerinizi kontrol etmeniz gerekmektedir. E\u011fer bir hata s\u00f6z konusu olu\u015fmu\u015f ise en yak\u0131n zamanda d\u00fczeltmeler yap\u0131larak, \u00f6deme hesab\u0131n\u0131za aktar\u0131lacakt\u0131r.<\/li>\n\n\n\n
    2. E\u011fer kargo \u00fccreti y\u00fcksek ise ne yapabilirim?
      Kargo \u00fccretinin Al\u0131c\u0131 taraf\u0131ndan \u00f6dendi\u011fi durumlarda, Al\u0131c\u0131 sistem \u00fczerinden ne kadar kargo \u00fccreti \u00f6dedi\u011fini g\u00f6r\u00fcyor oldu\u011fundan, bunu kabul etti\u011fi varsay\u0131l\u0131r. Ancak kargo \u00fccretinin \u00fcr\u00fcn\u00fcn sat\u0131\u015f fiyat\u0131ndan daha y\u00fcksek bir rakam \u00e7\u0131kt\u0131\u011f\u0131 durumlarda m\u00fc\u015fterinin ma\u011fduriyetini gidermek ad\u0131na sistem \u00fczerinde ileti\u015fime ge\u00e7erek durumu bildirip bilgilendirme yapabilirsiniz.<\/li>\n\n\n\n
    3. Hangi durumlarda Sat\u0131c\u0131n\u0131n k\u00f6t\u00fc niyetli davrand\u0131\u011f\u0131na karar verilir?
      Sat\u0131c\u0131n\u0131n kas\u0131tl\u0131 olarak ilandaki \u00fcr\u00fcnden farkl\u0131 bir \u00fcr\u00fcn g\u00f6ndermesi, mesafeli sat\u0131\u015f s\u00f6zle\u015fmesine ve site i\u015fleyi\u015f kurallar\u0131na uymamas\u0131 gibi durumlar\u0131 k\u00f6t\u00fc niyet olarak kabul edilir. Bu ve benzeri durumlar\u0131n tespit edilmesi halinde, Sat\u0131c\u0131lara site taraf\u0131ndan uyar\u0131 yap\u0131labilece\u011fi gibi \u00fcyeli\u011finiz de sonland\u0131r\u0131labilecektir.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Sat\u0131c\u0131lar i\u00e7in \u00f6rnekleme y\u00f6ntemi ile haz\u0131rlanan iptal ve iade prosed\u00fcr\u00fcm\u00fcze ili\u015fkin hususlar\u0131 soru-cevap \u015feklinde a\u015fa\u011f\u0131dad\u0131r; Al\u0131c\u0131n\u0131n sistem \u00fczerinden sipari\u015f etti\u011fi \u00fcr\u00fcn d\u0131\u015f\u0131nda ve\/veya sipari\u015fe ayk\u0131r\u0131 bir \u00fcr\u00fcn g\u00f6ndermeniz durumunda Al\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc iade etme hakk\u0131 vard\u0131r. Bunun yan\u0131 s\u0131ra yanl\u0131\u015f \u00fcr\u00fcn\/sipari\u015fe ayk\u0131r\u0131 \u00fcr\u00fcn g\u00f6nderme i\u015flemini tekrarlamaman\u0131z Y\u00f6resel.com sitesindeki m\u00fc\u015fteri memnuniyeti ilkesi gere\u011fince tavsiye edilmemekte olup bu […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5695","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"yoreselgida","author_link":"https:\/\/www.yoreselgidapazari.com\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Sat\u0131c\u0131lar i\u00e7in \u00f6rnekleme y\u00f6ntemi ile haz\u0131rlanan iptal ve iade prosed\u00fcr\u00fcm\u00fcze ili\u015fkin hususlar\u0131 soru-cevap \u015feklinde a\u015fa\u011f\u0131dad\u0131r; Al\u0131c\u0131n\u0131n sistem \u00fczerinden sipari\u015f etti\u011fi \u00fcr\u00fcn d\u0131\u015f\u0131nda ve\/veya sipari\u015fe ayk\u0131r\u0131 bir \u00fcr\u00fcn g\u00f6ndermeniz durumunda Al\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc iade etme hakk\u0131 vard\u0131r. Bunun yan\u0131 s\u0131ra yanl\u0131\u015f \u00fcr\u00fcn\/sipari\u015fe ayk\u0131r\u0131 \u00fcr\u00fcn g\u00f6nderme i\u015flemini tekrarlamaman\u0131z Y\u00f6resel.com sitesindeki m\u00fc\u015fteri memnuniyeti ilkesi gere\u011fince tavsiye edilmemekte olup bu…","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=\/wp\/v2\/pages\/5695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5695"}],"version-history":[{"count":1,"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=\/wp\/v2\/pages\/5695\/revisions"}],"predecessor-version":[{"id":5696,"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=\/wp\/v2\/pages\/5695\/revisions\/5696"}],"wp:attachment":[{"href":"https:\/\/www.yoreselgidapazari.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}